This page provides general information for Zupez Print products. Mandatory rights arising from consumer legislation are reserved.
Ready-Made Zupez Prints
For ready-made design prints, submit your return request with your order number to merhaba@zupez.store before using the product or applying it to fabric. You will be informed about the re-sale suitability of the product and the process within the legal timeframe.
Custom and Metered Prints
Prints custom-produced according to the file uploaded by the customer, chosen size, or meterage may be subject to exceptions to the right of withdrawal in the legislation. If you have a cancellation request before production begins, please contact us as soon as possible.
Faulty, Missing, or Damaged Delivery
If you notice a wrong product, missing quantity, production error, or transit damage, write to us with your order number and photos showing the issue before applying the product. Following inspection, an appropriate solution will be provided in line with your legal rights.
Return Process
- Send your order number and request via email.
- Do not apply, cut, or use the product; preserve its packaging and all parts.
- Wait for guidance regarding the shipping address and method.
- After the returned product is received and checked, the result will be communicated via email.
For detailed assistance, you can use the Contact page.