Shipping policy

Last updated: July 24, 2026

1. Order preparation

Products with ready-made designs are generally shipped within 1–2 business days. For custom products prepared according to a customer file, name, color, model, size, or length selection, the preparation period begins after all required information and file approvals have been completed. Different timeframes for peak periods, bulk orders, or special production may be stated on the product page or in correspondence with the customer.

2. Shipping charges

The applicable shipping charge and any free-shipping condition are shown at checkout before the order is completed. Promotional conditions may change from time to time.

3. Delivery and tracking

When the order is shipped, tracking information may be sent to the email address or phone number used for the order. Delivery times may vary depending on the delivery area, carrier, public holidays, demand, and force majeure events. Time estimates provided by the carrier are not guaranteed.

4. Address information

The customer must check the name, phone number, and delivery address before placing an order. An address change may not always be possible after the order has been shipped. We will contact the customer if a shipment cannot be delivered because the address is incomplete or incorrect.

5. Inspection upon delivery

If the package is visibly damaged, ask the carrier to prepare a damage report at the time of delivery. If you discover a missing, incorrect, or damaged product, contact us at merhaba@zupez.store with your order number and photographs before applying or using the product.

6. Delays or failed delivery

If the tracking information shows an unusual delay, please contact us. We will open an investigation with the carrier and inform the customer of the outcome. ZUPEZ's delivery obligations under applicable law remain unaffected.